DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
Yes, you must create an account before ordering. It is totally hassle-free and allows you to order easily without having to fill in your details every time when you shop with us.
By creating an account, you will also receive benefits such as order tracking, regular newsletters, exclusive discounts/promotions, and special offers.
HOW DO I PLACE AN ORDER?
Option 1: Login to member account → select item and add to bag → select payment and shipping method → submit and complete checkout.
Option 2: You can contact us via Facebook Messenger or Instagram to place an order with our customer service team.
HOW DO I CHANGE MY ORDER?
We are afraid that we are unable to allow amendments to be made to your order upon confirmation. This allows us to process all orders as efficiently as possible and to avoid confusion which might result in errors later on. Kindly make sure that the order items are correct before checking out.
However, we could assist to change the order details for shipping address and contact number, but not including changes of product content and payment method, provided that the order does not yet have a tracking number. Please contact us as soon as possible once you notice the need for a change.
HOW CAN I CANCEL MY ORDER?
If the order has just been placed, you can cancel the order yourself within 5 minutes.
Step: Login to member center → My order → click the Cancel button on the right side of the order and select the reason for cancellation.
After receiving the parcel, if you no longer need the items, you can return them within the time limit specified in accordance with the Return Policy.
HOW DO I CHECK MY ORDER STATUS?
Just follow these steps: Login to member center → My orders → You will see the status of each order.
WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING AN ORDER?
There may be a slight delay in sending the confirmation letter, or the message may have landed in your spam folder. Please check it, or check Gmail users’ Promotions folder.
Additionally, you can view notifications in the member center. If you still cannot get it, please contact us for help.
ARE ALL THE PRODUCTS IN STOCK?
Yes, all items listed on the website are in stock; styles are displayed in real time. The system will ensure that your order is in stock before you make a payment. (Pre-order items are not included in the above rules.)
We will only notify you and issue a refund in the rare case of a defective or missing item (the method will be determined on a case-by-case basis). Otherwise, all successful orders are considered in stock.
WHY ARE THE ITEMS IN MY CART OUT OF STOCK?
We are sorry that items in your shopping cart are not reserved. Hence, we recommend that you complete your purchase as soon as you can to secure your items.
In the event that your item is unavailable, we will notify you and proceed with a refund.
WILL AN ITEM BE RESTOCKED?
We are unable to assure the restocking of all products, but do let us know what you'd like to see restocked and we might just bring it back! Whenever we get a restock, we will usually announce it on our INSTAGRAM / Facebook fan page, so it’s good to check frequently.
Or click the “Notify Me” button located on the product page that is currently out of stock, and complete the required fields. You will receive an automated email notification once the item is back in stock.
Every design usually comes in limited pieces, so be sure to grab it before it’s sold out.
DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
Yes, you must create an account before ordering. It is totally hassle-free and allows you to order easily without having to fill in your details every time when you shop with us.
By creating an account, you will also receive benefits such as order tracking, regular newsletters, exclusive discounts/promotions, and special offers.
HOW DO I PLACE AN ORDER?
Option 1: Login to member account → select item and add to bag → select payment and shipping method → submit and complete checkout.
Option 2: You can contact us via Facebook Messenger or Instagram to place an order with our customer service team.
HOW DO I CHANGE MY ORDER?
We are afraid that we are unable to allow amendments to be made to your order upon confirmation. This allows us to process all orders as efficiently as possible and to avoid confusion which might result in errors later on. Kindly make sure that the order items are correct before checking out.
However, we could assist to change the order details for shipping address and contact number, but not including changes of product content and payment method, provided that the order does not yet have a tracking number. Please contact us as soon as possible once you notice the need for a change.
HOW CAN I CANCEL MY ORDER?
If the order has just been placed, you can cancel the order yourself within 5 minutes.
Step: Login to member center → My order → click the Cancel button on the right side of the order and select the reason for cancellation.
After receiving the parcel, if you no longer need the items, you can return them within the time limit specified in accordance with the Return Policy.
HOW DO I CHECK MY ORDER STATUS?
Just follow these steps: Login to member center → My orders → You will see the status of each order.
WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING AN ORDER?
There may be a slight delay in sending the confirmation letter, or the message may have landed in your spam folder. Please check it, or check Gmail users’ Promotions folder.
Additionally, you can view notifications in the member center. If you still cannot get it, please contact us for help.
ARE ALL THE PRODUCTS IN STOCK?
Yes, all items listed on the website are in stock; styles are displayed in real time. The system will ensure that your order is in stock before you make a payment. (Pre-order items are not included in the above rules.)
We will only notify you and issue a refund in the rare case of a defective or missing item (the method will be determined on a case-by-case basis). Otherwise, all successful orders are considered in stock.
WHY ARE THE ITEMS IN MY CART OUT OF STOCK?
We are sorry that items in your shopping cart are not reserved. Hence, we recommend that you complete your purchase as soon as you can to secure your items.
In the event that your item is unavailable, we will notify you and proceed with a refund.
WILL AN ITEM BE RESTOCKED?
We are unable to assure the restocking of all products, but do let us know what you'd like to see restocked and we might just bring it back! Whenever we get a restock, we will usually announce it on our INSTAGRAM / Facebook fan page, so it’s good to check frequently.
Or click the “Notify Me” button located on the product page that is currently out of stock, and complete the required fields. You will receive an automated email notification once the item is back in stock.
Every design usually comes in limited pieces, so be sure to grab it before it’s sold out.