ONLINE PURCHASES
- For online purchases, enjoy a 30-day return policy.
REFUND METHODS
- Refunds will be issued in the form of Refund Credit to your AIR SPACE member account.
- Refund Credit can be used for future purchases on our website with no expiration date.
- We do not offer exchange services online.
RETURN & REFUND PROCESS
For defective or wrong item(s), please contact our customer service team directly.
For general returns and refunds, please follow the steps below:
STEP 1: GO TO MY ORDERS
STEP 2: Choose The Relevant Order
STEP 3: Request Return
STEP 4: Tick the item and select the return ITEM
STEP 5: Fill In the Return Review
STEP 7: Submit
*Once the request is successfully submitted, it means your return application has been approved. The pop-up page will display the return instructions and return mailing information. Please follow the instructions to send the item back.
If you have closed the page, you may go to Member Center → MY ORDERS → Return Details to view it.
NEXT: AIR SPACE will inspect the condition within 7 working days of receiving your parcel >> Refund will be processed as Refund Credit in your account within 14 days after QC completion.
Please note: The early case close option is only applicable to orders with no return or refund requests.
If an order is already under return or refund processing, the remaining items kept by the customer will only be case-closed after the original 30-day period from the date of receipt, in order to be eligible for reward points.
PRODUCT CONDITIONS
All items must be in tip-top shape—unworn, unwashed, unaltered, not smelly, and with all tags intact in original condition.
Pack them nicely; we do not accept poor or no packaging, only original packaging.
RETURNABLE ITEMS CRITERIA
Inspect items beforehand and apply for return or dispute within 30 days of parcel delivery (date by tracking number).
One return and refund per order number.
Clearance items at 50% off or more, shapewear, bras, and underwear are non-returnable.
VOUCHERS & POINTS
Vouchers and points applied to returned orders will not be refunded, and no additional points will be credited for future purchases.
If the remaining order, after a return, no longer meets the original order's promotion criteria (such as free shipping, discounts, vouchers, or free gifts based on a certain shopping basket size), the refund will be prorated.
In such cases, kindly return the free gift along with your products.
ONE RETURN PER ORDER
Each order is only allowed one return application.
If you have multiple items in one order that you wish to return, make the application for them all in one go.
SHIPPING & DELIVERY
Ship your return via a trackable courier, and you are responsible for the return cost.
Please choose a reliable courier service and ensure to deliver during working hours only.
WALK-IN / E-HAILING / COD
Sorry, we do not accept walk-ins at our office/retail store or E-hailing for returns/refunds.
No cash-on-delivery returns. All COD parcels will be sent back to you.
LOST / DAMAGED IN TRANSIT
If a courier misplaces your return or if the parcel is damaged during transit, we will help out, but we are unable to cover the claim or cost.
DISCLAIMER
AIR SPACE reserves the right to reject certain return or refund requests based on our sole and final judgment. (But it rarely happens.)
OFFLINE IN-STORE PURCHASES
Looking to try items at home? Unsure of your choice? Change your mind?
No problem! For in-store purchases, enjoy a 7-day exchange policy.
EXCHANGE ONLY, NO REFUND
For offline purchases at our physical stores, we offer exchange services only, no refunds.
Exchanges are allowed only at the original purchasing outlet.
PRODUCT CONDITIONS
All items must be in tip-top shape—unworn, unwashed, unaltered, and with all tags intact in original condition.
Clearance items at 50% off or more, shapewear, bras, and underwear are not applicable for return or exchange.
ONE GO ONLY
Each receipt is only allowed one exchange process.
If you have multiple items in one purchase that you wish to exchange, bring them all in one visit.
WHAT CAN YOU EXCHANGE FOR?
You can exchange for items of the same or higher original price, subject to the original purchasing store's availability.
If the new item is pricier, just pay the difference.
HOW WILL THE BILL BE CALCULATED?
The billing total after the exchange follows the same promotion rules as your original purchase.
If a promotion was used, exchanged items must qualify for the same promotion criteria.
All pricing differences will be calculated based on original prices, regardless of the promotion rules.
NO ONLINE ORDER EXCHANGE IN-STORE
We cannot accept exchanges or returns for online purchases in-store, and vice versa.
DEFECTIVE OR WRONG ITEMS
I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
We apologize that it did not work as we promised, and sincerely apologize for any inconvenience you have faced due to it!
FOR ONLINE PURCHASE:
Please drop us a message here or email us within 7 days from the date of delivery with the following information:
-
Your Order Number (e.g., 022XXXXXXXXXX)
-
The product SKU code or name of the defective item
-
Clear photo and video of the defective part
Our Customer Care team will get back to you as soon as possible and assist you. In the case of a defective item, AIR SPACE will bear the return delivery fee. However, customers are required to arrange and pay for the return shipping upfront. Once the return is verified, the delivery fee will be refunded accordingly.
Please note that Cash on Delivery (COD) returns and e-hailing pickup services (e.g. Lalamove) are strictly not accepted.
FOR RETAIL PURCHASE:
Please bring along the defective item and receipt to the purchased branch within 7 days of the receipt date.
Our staff will provide further assistance in-store.
WHAT IS CONSIDERED DEFECTIVE?
Some common defects include:
-
Tears or holes
-
Broken or missing buttons or zippers
-
Inconsistent sizing within a product line
-
Stains or discoloration that cannot be removed
-
Misaligned or uneven seams
Variation of 1–3 cm in measurements will not be counted as a defect.
All returns are assessed on a case-by-case basis.
We reserve all rights to exercise discretion in what constitutes a defect.
If, upon stringent checks, we find that the item does not qualify as a defect, the customer would have to proceed with a return as per our return policy.
WHAT IF I RETURN INELIGIBLE ITEMS?
If you return ineligible items, you will receive a QC result notice indicating a failed result.
Consequently, the return will be rejected, and the item will be sent back to you.
Redelivery fees may be incurred and will be borne by you.
INCORRECT REFUND AMOUNT / DID NOT RECEIVE REFUND
If you have received an incorrect refund amount or have not received any refund, please contact us immediately.
This might be due to our inability to extract banking records that are more than one month old.
We appreciate your understanding in this matter.
ONLINE PURCHASES
- For online purchases, enjoy a 30-day return policy.
REFUND METHODS
- Refunds will be issued in the form of Refund Credit to your AIR SPACE member account.
- Refund Credit can be used for future purchases on our website with no expiration date.
- We do not offer exchange services online.
RETURN & REFUND PROCESS
For defective or wrong item(s), please contact our customer service team directly.
For general returns and refunds, please follow the steps below:
STEP 1: GO TO MY ORDERS
STEP 2: Choose The Relevant Order
STEP 3: Request Return
STEP 4: Tick the item and select the return ITEM
STEP 5: Fill In the Return Review
STEP 7: Submit
*Once the request is successfully submitted, it means your return application has been approved. The pop-up page will display the return instructions and return mailing information. Please follow the instructions to send the item back.
If you have closed the page, you may go to Member Center → MY ORDERS → Return Details to view it.
NEXT: AIR SPACE will inspect the condition within 7 working days of receiving your parcel >> Refund will be processed as Refund Credit in your account within 14 days after QC completion.
Please note: The early case close option is only applicable to orders with no return or refund requests.
If an order is already under return or refund processing, the remaining items kept by the customer will only be case-closed after the original 30-day period from the date of receipt, in order to be eligible for reward points.
PRODUCT CONDITIONS
All items must be in tip-top shape—unworn, unwashed, unaltered, not smelly, and with all tags intact in original condition.
Pack them nicely; we do not accept poor or no packaging, only original packaging.
RETURNABLE ITEMS CRITERIA
Inspect items beforehand and apply for return or dispute within 30 days of parcel delivery (date by tracking number).
One return and refund per order number.
Clearance items at 50% off or more, shapewear, bras, and underwear are non-returnable.
VOUCHERS & POINTS
Vouchers and points applied to returned orders will not be refunded, and no additional points will be credited for future purchases.
If the remaining order, after a return, no longer meets the original order's promotion criteria (such as free shipping, discounts, vouchers, or free gifts based on a certain shopping basket size), the refund will be prorated.
In such cases, kindly return the free gift along with your products.
ONE RETURN PER ORDER
Each order is only allowed one return application.
If you have multiple items in one order that you wish to return, make the application for them all in one go.
SHIPPING & DELIVERY
Ship your return via a trackable courier, and you are responsible for the return cost.
Please choose a reliable courier service and ensure to deliver during working hours only.
WALK-IN / E-HAILING / COD
Sorry, we do not accept walk-ins at our office/retail store or E-hailing for returns/refunds.
No cash-on-delivery returns. All COD parcels will be sent back to you.
LOST / DAMAGED IN TRANSIT
If a courier misplaces your return or if the parcel is damaged during transit, we will help out, but we are unable to cover the claim or cost.
DISCLAIMER
AIR SPACE reserves the right to reject certain return or refund requests based on our sole and final judgment. (But it rarely happens.)
OFFLINE IN-STORE PURCHASES
Looking to try items at home? Unsure of your choice? Change your mind?
No problem! For in-store purchases, enjoy a 7-day exchange policy.
EXCHANGE ONLY, NO REFUND
For offline purchases at our physical stores, we offer exchange services only, no refunds.
Exchanges are allowed only at the original purchasing outlet.
PRODUCT CONDITIONS
All items must be in tip-top shape—unworn, unwashed, unaltered, and with all tags intact in original condition.
Clearance items at 50% off or more, shapewear, bras, and underwear are not applicable for return or exchange.
ONE GO ONLY
Each receipt is only allowed one exchange process.
If you have multiple items in one purchase that you wish to exchange, bring them all in one visit.
WHAT CAN YOU EXCHANGE FOR?
You can exchange for items of the same or higher original price, subject to the original purchasing store's availability.
If the new item is pricier, just pay the difference.
HOW WILL THE BILL BE CALCULATED?
The billing total after the exchange follows the same promotion rules as your original purchase.
If a promotion was used, exchanged items must qualify for the same promotion criteria.
All pricing differences will be calculated based on original prices, regardless of the promotion rules.
NO ONLINE ORDER EXCHANGE IN-STORE
We cannot accept exchanges or returns for online purchases in-store, and vice versa.
DEFECTIVE OR WRONG ITEMS
I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
We apologize that it did not work as we promised, and sincerely apologize for any inconvenience you have faced due to it!
FOR ONLINE PURCHASE:
Please drop us a message here or email us within 7 days from the date of delivery with the following information:
-
Your Order Number (e.g., 022XXXXXXXXXX)
-
The product SKU code or name of the defective item
-
Clear photo and video of the defective part
Our Customer Care team will get back to you as soon as possible and assist you. In the case of a defective item, AIR SPACE will bear the return delivery fee. However, customers are required to arrange and pay for the return shipping upfront. Once the return is verified, the delivery fee will be refunded accordingly.
Please note that Cash on Delivery (COD) returns and e-hailing pickup services (e.g. Lalamove) are strictly not accepted.
FOR RETAIL PURCHASE:
Please bring along the defective item and receipt to the purchased branch within 7 days of the receipt date.
Our staff will provide further assistance in-store.
WHAT IS CONSIDERED DEFECTIVE?
Some common defects include:
-
Tears or holes
-
Broken or missing buttons or zippers
-
Inconsistent sizing within a product line
-
Stains or discoloration that cannot be removed
-
Misaligned or uneven seams
Variation of 1–3 cm in measurements will not be counted as a defect.
All returns are assessed on a case-by-case basis.
We reserve all rights to exercise discretion in what constitutes a defect.
If, upon stringent checks, we find that the item does not qualify as a defect, the customer would have to proceed with a return as per our return policy.
WHAT IF I RETURN INELIGIBLE ITEMS?
If you return ineligible items, you will receive a QC result notice indicating a failed result.
Consequently, the return will be rejected, and the item will be sent back to you.
Redelivery fees may be incurred and will be borne by you.
INCORRECT REFUND AMOUNT / DID NOT RECEIVE REFUND
If you have received an incorrect refund amount or have not received any refund, please contact us immediately.
This might be due to our inability to extract banking records that are more than one month old.
We appreciate your understanding in this matter.