SHIPPING INFO
We deliver all orders via our courier partners to these. Shipping rates and time frames are as below:
| Destination | Shipping Fee | Free Shipping Entitlement | Time Frame |
|---|---|---|---|
| Australia | $4.99 | Above $60 | Approximately 6 Working Days |
| Japan | $4.99 | Above $60 | Approximately 6 Working Days |
| Canada | $9.99 | Above $159 | Approximately 10 Working Days |
| United Kingdom | $4.99 | Above $159 | Approximately 12 Working Days |
| New Zealand | $4.99 | Above $159 | Approximately 6 Working Days |
| Germany | $4.99 | Above $100 | Approximately 15 Working Days |
| Thailand | $4.99 | Above $100 | Approximately 13 Working Days |
| Vietnam | $4.99 | Above $100 | Approximately 13 Working Days |
| China | $4.99 | Above $100 | Approximately 8 Working Days |
| South Korea | $4.99 | Above $100 | Approximately 10 Working Days |
| United States | $9.99 | Above $159 | Approximately 6 Working Days |
- All amounts in the table are calculated in USD.
- This is our standard long-term shipping policy. In the event of any special shipping promotions, the promotional rates and terms at that time will take precedence.
U.S. SHIPPING & IMPORT DUTY POLICY (Shipping to the U.S. Temporarily Unavailable)
Due to recent changes in U.S. customs regulations and the elimination of the de minimis tax exemption (low-value tax exemption), AIR SPACE has temporarily suspended shipping services to the United States.
We apologize for any inconvenience this may cause and appreciate your understanding as we navigate these regulatory changes.
WHERE IS MY ORDER?
Once you have placed the order, you'll be receiving an order confirmation email from us.
Then when your order is on its way, you’ll receive another email with your courier tracking information.
Please keep an eye on your inbox (and junk folder too).
You can check the estimated delivery date through following steps:
Log into Member center > My order > Click the track button on the right side of your order.
Please be informed that the given date is an estimated date, not the actual date of delivery.
WHY IS MY ORDER SHOWN DELIVERED BEFORE I RECEIVED IT?
If you didn't receive your item(s):
- Please check if the address information of your order is incorrect.
- Please contact the courier company for more detail.
- Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.
- Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.
If you haven't received the item in 3 business days after your order is shown delivered, please feel free to send us an message (provide order# and reason).
WILL I BE CHARGED CUSTOMS DUTIES OR IMPORT TAXES?
International orders may be subject to customs duties and import taxes, which are determined by your local customs authorities. These fees are the responsibility of the recipient and are not included in our shipping charges.
Because customs policies vary by country, we’re unable to predict the exact amount you may need to pay. If you’re unsure, we recommend checking with your local customs office before placing an order.
Tax-Free Thresholds and Estimated Rates
Australia: Orders under AUD 1,000 (approximately $658 USD) typically do not incur import taxes. For orders exceeding this amount, the total estimated impact, including GST and processing fees, is approximately 12%.
United Kingdom: Orders under 135 Pounds (approximately $181 USD) are exempt from Customs Duty, though a 20% VAT applies to all imports. For orders exceeding 135 Pounds, the total estimated impact, including Duty, VAT, and carrier disbursement fees, is approximately 38%.
United States: Based on current U.S. customs tariff rates and carrier processing fees, customers may be responsible for taxes and fees totaling nearly 60%. Additionally, the customs clearance process may require you to provide relevant import documentation, which could lead to delivery delays. Please confirm the relevant tariff details and import regulations before placing your order. According to our website policy, no refunds will be issued if a package is returned due to the recipient's refusal to pay taxes or failure to be contacted.
Please note that while these thresholds apply in most cases, customs regulations may change or vary based on specific circumstances.
Important Notice: Please note that if a shipment is returned or destroyed because you refuse to pay the required duties and taxes, we will be unable to issue a refund. We kindly ask that you confirm the tax rates in your country before completing your purchase. Thank you for your cooperation and understanding.
WHAT HAPPENS IF I MISSED MY DELIVERY?
If you miss your delivery, the courier may attempt a redelivery on the next working day. You can also contact the courier directly with your tracking number to arrange a redelivery at your convenience.
Important: If your package remains unclaimed beyond the courier’s holding period, it may be returned to us or, in some cases, disposed of by the courier. Once a parcel is disposed of, we are unable to issue a refund or reship the order. Please note that we are unable to accept returns or issue refunds in cases where the delivery fails due to the recipient’s unavailability.
HOW LONG DOES SHIPPING TAKE?
You can find an estimated delivery time and cost by select your country/region in the Shipping Calculator.
If you want to know more about the delivery status, please contact us HERE.
DO YOU PROVIDE URGENT DELIVERY?
Many apologies, we do not provide urgent delivery even though you are willing to pay more.
It will take at least 4-6 working days for us to process and deliver your order. To avoid disappointment, we strongly recommend that you place your order with us at least 1 week in advance.
DO YOU SHIP TO P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS?
Currently, our delivery method does not provide delivery to P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS.
CAN I BUY AN ITEM AND SHIP IT TO SOMEONE AS A GIFT?
Yes, you can, as long as you have provided the correct recipient details. Hence, we will process your order according to the receiver’s detail.
However, we do not offer any special gift wrapping or wish cards. We are using standard packaging for all orders.
WHAT SHOULD I DO IF MY PARCEL CONTAINS THE WRONG/ MISSING ITEM?
We apologize for the inconvenience, but we would appreciate it if you could record an unboxing video when you receive the product.
If a discrepancy is confirmed, we will respond promptly.
Please note that if you are unable to provide an unboxing video or if it is determined that there were no issues on our part or during the shipping process, we will not be able to send a replacement item.
CAN I CHANGE MY DELIVERY ADDRESS?
Please contact Customer Service within 2 days when the order was placed.
SHIPPING INFO
We deliver all orders via our courier partners to these. Shipping rates and time frames are as below:
| Destination | Shipping Fee | Free Shipping Entitlement | Time Frame |
|---|---|---|---|
| Australia | $4.99 | Above $60 | Approximately 6 Working Days |
| Japan | $4.99 | Above $60 | Approximately 6 Working Days |
| Canada | $9.99 | Above $159 | Approximately 10 Working Days |
| United Kingdom | $4.99 | Above $159 | Approximately 12 Working Days |
| New Zealand | $4.99 | Above $159 | Approximately 6 Working Days |
| Germany | $4.99 | Above $100 | Approximately 15 Working Days |
| Thailand | $4.99 | Above $100 | Approximately 13 Working Days |
| Vietnam | $4.99 | Above $100 | Approximately 13 Working Days |
| China | $4.99 | Above $100 | Approximately 8 Working Days |
| South Korea | $4.99 | Above $100 | Approximately 10 Working Days |
| United States | $9.99 | Above $159 | Approximately 6 Working Days |
- All amounts in the table are calculated in USD.
- This is our standard long-term shipping policy. In the event of any special shipping promotions, the promotional rates and terms at that time will take precedence.
U.S. SHIPPING & IMPORT DUTY POLICY (Shipping to the U.S. Temporarily Unavailable)
Due to recent changes in U.S. customs regulations and the elimination of the de minimis tax exemption (low-value tax exemption), AIR SPACE has temporarily suspended shipping services to the United States.
We apologize for any inconvenience this may cause and appreciate your understanding as we navigate these regulatory changes.
WHERE IS MY ORDER?
Once you have placed the order, you'll be receiving an order confirmation email from us.
Then when your order is on its way, you’ll receive another email with your courier tracking information.
Please keep an eye on your inbox (and junk folder too).
You can check the estimated delivery date through following steps:
Log into Member center > My order > Click the track button on the right side of your order.
Please be informed that the given date is an estimated date, not the actual date of delivery.
WHY IS MY ORDER SHOWN DELIVERED BEFORE I RECEIVED IT?
If you didn't receive your item(s):
- Please check if the address information of your order is incorrect.
- Please contact the courier company for more detail.
- Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.
- Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.
If you haven't received the item in 3 business days after your order is shown delivered, please feel free to send us an message (provide order# and reason).
WILL I BE CHARGED CUSTOMS DUTIES OR IMPORT TAXES?
International orders may be subject to customs duties and import taxes, which are determined by your local customs authorities. These fees are the responsibility of the recipient and are not included in our shipping charges.
Because customs policies vary by country, we’re unable to predict the exact amount you may need to pay. If you’re unsure, we recommend checking with your local customs office before placing an order.
Tax-Free Thresholds and Estimated Rates
Australia: Orders under AUD 1,000 (approximately $658 USD) typically do not incur import taxes. For orders exceeding this amount, the total estimated impact, including GST and processing fees, is approximately 12%.
United Kingdom: Orders under 135 Pounds (approximately $181 USD) are exempt from Customs Duty, though a 20% VAT applies to all imports. For orders exceeding 135 Pounds, the total estimated impact, including Duty, VAT, and carrier disbursement fees, is approximately 38%.
United States: Based on current U.S. customs tariff rates and carrier processing fees, customers may be responsible for taxes and fees totaling nearly 60%. Additionally, the customs clearance process may require you to provide relevant import documentation, which could lead to delivery delays. Please confirm the relevant tariff details and import regulations before placing your order. According to our website policy, no refunds will be issued if a package is returned due to the recipient's refusal to pay taxes or failure to be contacted.
Please note that while these thresholds apply in most cases, customs regulations may change or vary based on specific circumstances.
Important Notice: Please note that if a shipment is returned or destroyed because you refuse to pay the required duties and taxes, we will be unable to issue a refund. We kindly ask that you confirm the tax rates in your country before completing your purchase. Thank you for your cooperation and understanding.
WHAT HAPPENS IF I MISSED MY DELIVERY?
If you miss your delivery, the courier may attempt a redelivery on the next working day. You can also contact the courier directly with your tracking number to arrange a redelivery at your convenience.
Important: If your package remains unclaimed beyond the courier’s holding period, it may be returned to us or, in some cases, disposed of by the courier. Once a parcel is disposed of, we are unable to issue a refund or reship the order. Please note that we are unable to accept returns or issue refunds in cases where the delivery fails due to the recipient’s unavailability.
HOW LONG DOES SHIPPING TAKE?
You can find an estimated delivery time and cost by select your country/region in the Shipping Calculator.
If you want to know more about the delivery status, please contact us HERE.
DO YOU PROVIDE URGENT DELIVERY?
Many apologies, we do not provide urgent delivery even though you are willing to pay more.
It will take at least 4-6 working days for us to process and deliver your order. To avoid disappointment, we strongly recommend that you place your order with us at least 1 week in advance.
DO YOU SHIP TO P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS?
Currently, our delivery method does not provide delivery to P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS.
CAN I BUY AN ITEM AND SHIP IT TO SOMEONE AS A GIFT?
Yes, you can, as long as you have provided the correct recipient details. Hence, we will process your order according to the receiver’s detail.
However, we do not offer any special gift wrapping or wish cards. We are using standard packaging for all orders.
WHAT SHOULD I DO IF MY PARCEL CONTAINS THE WRONG/ MISSING ITEM?
We apologize for the inconvenience, but we would appreciate it if you could record an unboxing video when you receive the product.
If a discrepancy is confirmed, we will respond promptly.
Please note that if you are unable to provide an unboxing video or if it is determined that there were no issues on our part or during the shipping process, we will not be able to send a replacement item.
CAN I CHANGE MY DELIVERY ADDRESS?
Please contact Customer Service within 2 days when the order was placed.