SHIPPING INFO
U.S. SHIPPING & IMPORT DUTY POLICY
AIR SPACE now ships to the United States with all import duties prepaid.
All U.S. orders are shipped on a Delivered Duty Paid (DDP) basis. Import duties, customs clearance charges and carrier handling fees are already included in the prices shown on our site. You will not be asked to pay anything to the courier when your parcel arrives.
- Prices displayed are final. No customs invoice, no fees at the door.
- Estimated delivery: 7-10 business days after dispatch.
In the unlikely event that a courier contacts you about duties or taxes on an AIR SPACE order, please do not pay. Contact us at service_gl@airspaceonline-service.com with your order number and we will resolve it directly with the carrier.
Please note: U.S. import regulations are currently changing frequently. Customs inspections may occasionally add a few days to delivery. If your parcel is held, we will keep you updated by email.
WHERE IS MY ORDER?
Once you have placed the order, you'll be receiving an order confirmation email from us.
Then when your order is on its way, you’ll receive another email with your courier tracking information.
Please keep an eye on your inbox (and junk folder too).
You can check the estimated delivery date through following steps:
Log into Member center > My order > Click the track button on the right side of your order.
Please be informed that the given date is an estimated date, not the actual date of delivery.
WHY IS MY ORDER SHOWN DELIVERED BEFORE I RECEIVED IT?
If you didn't receive your item(s):
- Please check if the address information of your order is incorrect.
- Please contact the courier company for more detail.
- Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.
- Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.
If you haven't received the item in 3 business days after your order is shown delivered, please feel free to send us an message (provide order# and reason).
WILL I BE CHARGED CUSTOMS DUTIES OR IMPORT TAXES?
UNITED STATES - No. Duties are already included.
All U.S. orders ship on a Delivered Duty Paid (DDP) basis. Import duties, customs clearance and carrier handling fees are included in the price you pay at checkout. Nothing further is payable on delivery.
ALL OTHER COUNTRIES - Import charges are the recipient's responsibility.
For destinations outside the United States, your order may be subject to import duties, taxes and carrier disbursement fees determined by your local customs authority. These are not included in our prices or shipping fees and are payable by the recipient on delivery.
Note : Because customs policies vary by country and can change without notice, we are unable to predict the exact amount. If you are unsure, we recommend checking with your local customs office before placing an order.
ESTIMATED IMPORT CHARGES BY COUNTRY
UNITED STATES
Included in your order total. Nothing to pay on delivery.
JAPAN
Import duty and consumption tax may apply, and are payable by the recipient on delivery. Please note that knitted garments and swimwear are excluded from Japan's low-value import exemption, so charges may apply even on smaller orders.
AUSTRALIA
Orders under AUD 1,000 (approximately US$658) are generally not subject to import duty or GST at the border. For orders above AUD 1,000, expect approximately 12% in total, including GST and processing fees.
UNITED KINGDOM
Orders under GBP 135 (approximately US$181) are exempt from customs duty, though 20% VAT applies to imports. For orders above GBP 135, expect approximately 38% in total, including duty, VAT and carrier disbursement fees.
ALL OTHER COUNTRIES
Charges vary by destination. Please check with your local customs office before ordering.
These figures are estimates only and may change as customs regulations are updated. AIR SPACE cannot be held responsible for charges levied by your local authorities.
Important Notice: Please note that if a shipment is returned or destroyed because you refuse to pay the required duties and taxes, we will be unable to issue a refund. We kindly ask that you confirm the tax rates in your country before completing your purchase. Thank you for your cooperation and understanding.
WHAT HAPPENS IF I MISSED MY DELIVERY?
If you miss your delivery, the courier may attempt a redelivery on the next working day. You can also contact the courier directly with your tracking number to arrange a redelivery at your convenience.
Important: If your package remains unclaimed beyond the courier’s holding period, it may be returned to us or, in some cases, disposed of by the courier. Once a parcel is disposed of, we are unable to issue a refund or reship the order. Please note that we are unable to accept returns or issue refunds in cases where the delivery fails due to the recipient’s unavailability.
DO YOU PROVIDE URGENT DELIVERY?
Many apologies, we do not provide urgent delivery even though you are willing to pay more.
It will take at least 4-6 working days for us to process and deliver your order. To avoid disappointment, we strongly recommend that you place your order with us at least 1 week in advance.
DO YOU SHIP TO P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS?
Currently, our delivery method does not provide delivery to P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS.
CAN I BUY AN ITEM AND SHIP IT TO SOMEONE AS A GIFT?
Yes, you can, as long as you have provided the correct recipient details. Hence, we will process your order according to the receiver’s detail.
However, we do not offer any special gift wrapping or wish cards. We are using standard packaging for all orders.
WHAT SHOULD I DO IF MY PARCEL CONTAINS THE WRONG/ MISSING ITEM?
We apologize for the inconvenience, but we would appreciate it if you could record an unboxing video when you receive the product.
If a discrepancy is confirmed, we will respond promptly.
Please note that if you are unable to provide an unboxing video or if it is determined that there were no issues on our part or during the shipping process, we will not be able to send a replacement item.
CAN I CHANGE MY DELIVERY ADDRESS?
Please contact Customer Service within 2 days when the order was placed.
SHIPPING INFO
U.S. SHIPPING & IMPORT DUTY POLICY
AIR SPACE now ships to the United States with all import duties prepaid.
All U.S. orders are shipped on a Delivered Duty Paid (DDP) basis. Import duties, customs clearance charges and carrier handling fees are already included in the prices shown on our site. You will not be asked to pay anything to the courier when your parcel arrives.
- Prices displayed are final. No customs invoice, no fees at the door.
- Estimated delivery: 7-10 business days after dispatch.
In the unlikely event that a courier contacts you about duties or taxes on an AIR SPACE order, please do not pay. Contact us at service_gl@airspaceonline-service.com with your order number and we will resolve it directly with the carrier.
Please note: U.S. import regulations are currently changing frequently. Customs inspections may occasionally add a few days to delivery. If your parcel is held, we will keep you updated by email.
WHERE IS MY ORDER?
Once you have placed the order, you'll be receiving an order confirmation email from us.
Then when your order is on its way, you’ll receive another email with your courier tracking information.
Please keep an eye on your inbox (and junk folder too).
You can check the estimated delivery date through following steps:
Log into Member center > My order > Click the track button on the right side of your order.
Please be informed that the given date is an estimated date, not the actual date of delivery.
WHY IS MY ORDER SHOWN DELIVERED BEFORE I RECEIVED IT?
If you didn't receive your item(s):
- Please check if the address information of your order is incorrect.
- Please contact the courier company for more detail.
- Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.
- Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.
If you haven't received the item in 3 business days after your order is shown delivered, please feel free to send us an message (provide order# and reason).
WILL I BE CHARGED CUSTOMS DUTIES OR IMPORT TAXES?
UNITED STATES - No. Duties are already included.
All U.S. orders ship on a Delivered Duty Paid (DDP) basis. Import duties, customs clearance and carrier handling fees are included in the price you pay at checkout. Nothing further is payable on delivery.
ALL OTHER COUNTRIES - Import charges are the recipient's responsibility.
For destinations outside the United States, your order may be subject to import duties, taxes and carrier disbursement fees determined by your local customs authority. These are not included in our prices or shipping fees and are payable by the recipient on delivery.
Note : Because customs policies vary by country and can change without notice, we are unable to predict the exact amount. If you are unsure, we recommend checking with your local customs office before placing an order.
ESTIMATED IMPORT CHARGES BY COUNTRY
UNITED STATES
Included in your order total. Nothing to pay on delivery.
JAPAN
Import duty and consumption tax may apply, and are payable by the recipient on delivery. Please note that knitted garments and swimwear are excluded from Japan's low-value import exemption, so charges may apply even on smaller orders.
AUSTRALIA
Orders under AUD 1,000 (approximately US$658) are generally not subject to import duty or GST at the border. For orders above AUD 1,000, expect approximately 12% in total, including GST and processing fees.
UNITED KINGDOM
Orders under GBP 135 (approximately US$181) are exempt from customs duty, though 20% VAT applies to imports. For orders above GBP 135, expect approximately 38% in total, including duty, VAT and carrier disbursement fees.
ALL OTHER COUNTRIES
Charges vary by destination. Please check with your local customs office before ordering.
These figures are estimates only and may change as customs regulations are updated. AIR SPACE cannot be held responsible for charges levied by your local authorities.
Important Notice: Please note that if a shipment is returned or destroyed because you refuse to pay the required duties and taxes, we will be unable to issue a refund. We kindly ask that you confirm the tax rates in your country before completing your purchase. Thank you for your cooperation and understanding.
WHAT HAPPENS IF I MISSED MY DELIVERY?
If you miss your delivery, the courier may attempt a redelivery on the next working day. You can also contact the courier directly with your tracking number to arrange a redelivery at your convenience.
Important: If your package remains unclaimed beyond the courier’s holding period, it may be returned to us or, in some cases, disposed of by the courier. Once a parcel is disposed of, we are unable to issue a refund or reship the order. Please note that we are unable to accept returns or issue refunds in cases where the delivery fails due to the recipient’s unavailability.
DO YOU PROVIDE URGENT DELIVERY?
Many apologies, we do not provide urgent delivery even though you are willing to pay more.
It will take at least 4-6 working days for us to process and deliver your order. To avoid disappointment, we strongly recommend that you place your order with us at least 1 week in advance.
DO YOU SHIP TO P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS?
Currently, our delivery method does not provide delivery to P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS.
CAN I BUY AN ITEM AND SHIP IT TO SOMEONE AS A GIFT?
Yes, you can, as long as you have provided the correct recipient details. Hence, we will process your order according to the receiver’s detail.
However, we do not offer any special gift wrapping or wish cards. We are using standard packaging for all orders.
WHAT SHOULD I DO IF MY PARCEL CONTAINS THE WRONG/ MISSING ITEM?
We apologize for the inconvenience, but we would appreciate it if you could record an unboxing video when you receive the product.
If a discrepancy is confirmed, we will respond promptly.
Please note that if you are unable to provide an unboxing video or if it is determined that there were no issues on our part or during the shipping process, we will not be able to send a replacement item.
CAN I CHANGE MY DELIVERY ADDRESS?
Please contact Customer Service within 2 days when the order was placed.