RETURN & REFUND
Return Request Confirmation
Upon submitting your return request via the Member Center, an automated email will be sent to you. This email includes the return procedure, key instructions, and the return address. Please check your Spam/Junk folder if the email does not appear in your inbox.
WHAT IS YOUR RETURNS POLICY?
If you want to return the item, we do provide return service to you but return application must meet the following condition:
1. You have 45 days to decide if an item is right for you, if you would like to return the item please contact us within 45 days from the ship date.
2. Any returning product will only be accepted if it's under the original condition where the product is unused, unwashed, unbroken, with the original tag and packaging still attached. Please ensure that you include the original packing slip or a note with your order number inside the return package.
CAUTION: We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
AIR SPACE reserves the rights to decline refunding if the product(s) returned is/ are not under mint condition.
3. Clearance items that have been discounted for more than 60% off is not applicable with return and refund .
4. Please note - you'll need to cover the postage and any relevant duty costs yourself. It's a good idea to mark your parcel as 'returned goods' to avoid being charged any duties. We recommend removing or covering your shipping label before attaching your returns label to your parcel.and please using any trackable/insured shipping method .
5. Please note that the original shipping fee and Shipping Guarantee are non-refundable.
6. We currently only provide return & refund services. There is no exchange service.
7. Please be aware that we do not accept return packages if a shipping fee is requested.
8. Items must be shipped back within 7 days of return approval. Returns sent past this deadline will not be accepted.
HOW TO RETURN FROM THE AUSTRALIA
Please send the return item to the Australia warehouse. The address will be provided after the approval of the return request.
RETURN & REFUND PROCESS:
For defective or wrong item(s), please contact our customer service team directly.
LOG IN >> MY ORDERS >> Click APPLY FOR RETURN on the order >> Select your items >> Ship back items following email/member account (my message) instructions >> AIR SPACE will inspect within 7 working days >> Refund processed in 7 days post QC completion.
*Rest assured, the waiting period for our approval and the return address will not be counted within the 7-day return timeframe.
* You can choose any carrier to ship the return item to the Australia warehouse.
AIR SPACE does not offer free returns at this time.
PRODUCT CONDITIONS: All items must be in —unworn, unwashed, unaltered, and with all tags intact in original condition.
RETURNABLE ITEMS CRITERIA: Inspect items beforehand & apply for return or dispute within 7 days of parcel delivery.
HOW TO RETURN FROM JAPAN
Please send the return item to the Japan warehouse. The address will be provided after the approval of the return request.
For defective or wrong item(s), please contact our customer service team directly.
LOG IN >> MY ORDERS >> Click APPLY FOR RETURN on the order >> Select your items >> Ship back items following email/member account instructions >> AIR SPACE will inspect within 7 working days >> Refund processed in 7 days post QC completion.
*Rest assured, the waiting period for approval will not be counted within the 7-day return timeframe.
* You can choose any carrier to ship the return item to the Japan warehouse.
* AIR SPACE does not offer free returns at this time.
HOW TO RETURN FROM THE REST OF THE WORLD
Please send the return item to the Taiwan warehouse. The address will be provided after approval.
For defective or wrong item(s), please contact customer service.
LOG IN >> MY ORDERS >> APPLY FOR RETURN >> follow instructions.
* Waiting period not counted in 7-day timeframe.
HOW CAN I GET A REFUND?
All returned item will be processed within 7 working days after we have received your return parcel.
Once inspected and confirmed that returned item had fulfilled return policy will be refunded to your original payment method.
You will be receiving a notification regard the refund completion.
Important: If your package remains unclaimed beyond the courier’s holding period, it may be returned or disposed, and no refund will be issued.
CAN I EXCHANGE AN ITEM?
We do not provide exchange service.
If you want a different size or color, please return the item that you do not need and place new order again.
HOW CAN I TRACK MY RETURN?
We strongly recommend that you use a traceable shipping method for return and closely track the location of the return parcel.
Whether the return parcel can be tracked depends on the shipping method you choose.
CAN I CHECK THE PROGRESS OF MY RETURN?
You may log in to Member Center > My orders to check your order status.
If the return was inspected and confirmed, you will receive a refund notification message.
HOW DO I PACKAGE MY RETURN?
Please return the item with complete packaging.
It is recommended to use our original packaging or any waterproof and stable packaging material.
I'VE BEEN REFUNDED THE INCORRECT AMOUNT / I'VE NOT RECEIVED ANY REFUND WITHIN A MONTH, WHAT SHOULD I DO?
There are a few reasons why you may not have received a full refund:
If you need further assistance, please contact us within one month of receiving the refund.
- If the final payment amount falls below the free shipping threshold, the shipping cost will be deducted from the refund.
I RECEIVED A DEFECTIVE / WRONG ITEM, WHAT SHOULD I DO?
If you found a defective item, please click here to contact us.
Please provide your order number, item name, and clear images of damage, defects or malfunctions.
RETURN & REFUND
Return Request Confirmation
Upon submitting your return request via the Member Center, an automated email will be sent to you. This email includes the return procedure, key instructions, and the return address. Please check your Spam/Junk folder if the email does not appear in your inbox.
WHAT IS YOUR RETURNS POLICY?
If you want to return the item, we do provide return service to you but return application must meet the following condition:
1. You have 45 days to decide if an item is right for you, if you would like to return the item please contact us within 45 days from the ship date.
2. Any returning product will only be accepted if it's under the original condition where the product is unused, unwashed, unbroken, with the original tag and packaging still attached. Please ensure that you include the original packing slip or a note with your order number inside the return package.
CAUTION: We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
AIR SPACE reserves the rights to decline refunding if the product(s) returned is/ are not under mint condition.
3. Clearance items that have been discounted for more than 60% off is not applicable with return and refund .
4. Please note - you'll need to cover the postage and any relevant duty costs yourself. It's a good idea to mark your parcel as 'returned goods' to avoid being charged any duties. We recommend removing or covering your shipping label before attaching your returns label to your parcel.and please using any trackable/insured shipping method .
5. Please note that the original shipping fee and Shipping Guarantee are non-refundable.
6. We currently only provide return & refund services. There is no exchange service.
7. Please be aware that we do not accept return packages if a shipping fee is requested.
8. Items must be shipped back within 7 days of return approval. Returns sent past this deadline will not be accepted.
HOW TO RETURN FROM THE AUSTRALIA
Please send the return item to the Australia warehouse. The address will be provided after the approval of the return request.
RETURN & REFUND PROCESS:
For defective or wrong item(s), please contact our customer service team directly.
LOG IN >> MY ORDERS >> Click APPLY FOR RETURN on the order >> Select your items >> Ship back items following email/member account (my message) instructions >> AIR SPACE will inspect within 7 working days >> Refund processed in 7 days post QC completion.
*Rest assured, the waiting period for our approval and the return address will not be counted within the 7-day return timeframe.
* You can choose any carrier to ship the return item to the Australia warehouse.
AIR SPACE does not offer free returns at this time.
PRODUCT CONDITIONS: All items must be in —unworn, unwashed, unaltered, and with all tags intact in original condition.
RETURNABLE ITEMS CRITERIA: Inspect items beforehand & apply for return or dispute within 7 days of parcel delivery.
HOW TO RETURN FROM JAPAN
Please send the return item to the Japan warehouse. The address will be provided after the approval of the return request.
For defective or wrong item(s), please contact our customer service team directly.
LOG IN >> MY ORDERS >> Click APPLY FOR RETURN on the order >> Select your items >> Ship back items following email/member account instructions >> AIR SPACE will inspect within 7 working days >> Refund processed in 7 days post QC completion.
*Rest assured, the waiting period for approval will not be counted within the 7-day return timeframe.
* You can choose any carrier to ship the return item to the Japan warehouse.
* AIR SPACE does not offer free returns at this time.
HOW TO RETURN FROM THE REST OF THE WORLD
Please send the return item to the Taiwan warehouse. The address will be provided after approval.
For defective or wrong item(s), please contact customer service.
LOG IN >> MY ORDERS >> APPLY FOR RETURN >> follow instructions.
* Waiting period not counted in 7-day timeframe.
HOW CAN I GET A REFUND?
All returned item will be processed within 7 working days after we have received your return parcel.
Once inspected and confirmed that returned item had fulfilled return policy will be refunded to your original payment method.
You will be receiving a notification regard the refund completion.
Important: If your package remains unclaimed beyond the courier’s holding period, it may be returned or disposed, and no refund will be issued.
CAN I EXCHANGE AN ITEM?
We do not provide exchange service.
If you want a different size or color, please return the item that you do not need and place new order again.
HOW CAN I TRACK MY RETURN?
We strongly recommend that you use a traceable shipping method for return and closely track the location of the return parcel.
Whether the return parcel can be tracked depends on the shipping method you choose.
CAN I CHECK THE PROGRESS OF MY RETURN?
You may log in to Member Center > My orders to check your order status.
If the return was inspected and confirmed, you will receive a refund notification message.
HOW DO I PACKAGE MY RETURN?
Please return the item with complete packaging.
It is recommended to use our original packaging or any waterproof and stable packaging material.
I'VE BEEN REFUNDED THE INCORRECT AMOUNT / I'VE NOT RECEIVED ANY REFUND WITHIN A MONTH, WHAT SHOULD I DO?
There are a few reasons why you may not have received a full refund:
If you need further assistance, please contact us within one month of receiving the refund.
- If the final payment amount falls below the free shipping threshold, the shipping cost will be deducted from the refund.
I RECEIVED A DEFECTIVE / WRONG ITEM, WHAT SHOULD I DO?
If you found a defective item, please click here to contact us.
Please provide your order number, item name, and clear images of damage, defects or malfunctions.